ZoneAlarm
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ZoneAlarm Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZoneAlarm has 2.9 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "halfway decent software, but somewhat limited . bad business practices", "Check and re-check -- when in doubt complain and call".
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ZoneAlarm has 2.9 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "halfway decent software, but somewhat limited . bad business practices", "Check and re-check -- when in doubt complain and call".
Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Renewal desaster
- Germany
Preferred solution: o woul like to be charged ONLY for the correct price announced 34$ and not twice 69.95$ and 49,95$( my paypal account was charged with 163€?¨¨¨!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not happy
- T stop taking renewal
- Won
Preferred solution: To stop direct debit of my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unethical billing practices
Company fixed the issue and I have been provided with full refund.
In the last few years though, they have been removing flexibility and I'm no longer convinced that this is the best fit for me.
So I decided to change and intended to let my contract run out without renewing the service.
That should have been the end of it ... but when I received a notice for a renewal charge from my credit card company I hit the roof. From what I can tell (through a half-dozen email exchanges with their support people) they made some major upgrades to their ordering system and arbitrarily set accounts to auto-renew WITHOUT authorization or consent of the customer ... at least, they certainly did so in my case.
And when I sent a message insisting that they reverse what they'd done, they sent me an email insisting that I give them a detailed reason for why I'd made a "refund request".
At a minimum, this is very unethical behavior ...
and I believe it may be illegal to change someone's account without their consent. And it's ridiculous to expect someone to spend more than an hour composing emails to get a credit card charge reversed.
I certainly will never do business with them again, and would not recommend them to anyone.
Preferred solution: Nothing ... I already took care of the problem. Came here because I was ticked that they took so much of my time to do so. I do NOT want to hear from them again as I've already exchanged a number of emails with them.
User's recommendation: halfway decent software, but somewhat limited ... bad business practices
Cape Coral, Florida
Showed I was going to be billed in June for service update
User's recommendation: Check and re-check -- when in doubt complain and call
Rancho Cordova, California
TOTAL SCAM FROM ZONE ALARM & TRIALPAY
Preferred solution: Deliver product or service ordered
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You're a total *** trusting trial pay.
I wanted to update my comments. I sent an email to Trialpay about my complaint.
They contacted me by phone and email the next day and made sure that I had the necessary info to get the promised ZA software.
They were great. Zone Alarm however did nothing but lie about the affiliation or that they owed me the software.